# Tags

Tag a user by user's type, situation, status, etc for better management.

#### Create Tag <a href="#create-tag" id="create-tag"></a>

In your workspace, go "Tags" from the left sidebar.You can also create tag by just typing in a new tag name and click it wherever you add tag.

<figure><img src="https://289455019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRaLazqQDW4JMiGe2iyKg%2Fuploads%2FRaBVHwyz9zhVkuBUK2k1%2FCapture.PNG?alt=media&#x26;token=499564b2-19ce-4af4-9990-03d71163ddff" alt=""><figcaption></figcaption></figure>

And now the new tag is created, you can view all tags via the main tag display 'as shown below'​

<figure><img src="https://289455019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRaLazqQDW4JMiGe2iyKg%2Fuploads%2FNM5N5QXTrLvGowm5yVSw%2FCapture.PNG?alt=media&#x26;token=bce3a75a-6562-4ec6-bff4-9769802b0424" alt=""><figcaption></figcaption></figure>

<figure><img src="https://289455019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRaLazqQDW4JMiGe2iyKg%2Fuploads%2FVtmp9tKILpoYvbHO6OEC%2Ftempsnip.png?alt=media&#x26;token=160b3c01-c08d-4436-bde9-94aa7b433740" alt=""><figcaption></figcaption></figure>

#### Add / Remove Tag <a href="#add-remove-tag" id="add-remove-tag"></a>

In the Action step, click "Flow Actions", then you can see "Add Tag" and "Remove Tag" options.

<figure><img src="https://289455019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRaLazqQDW4JMiGe2iyKg%2Fuploads%2FYRgmbRVqUIm5YwAuxbFK%2Ftempsnip.png?alt=media&#x26;token=f9bd55f2-a5a4-46c7-91e2-883c377bec26" alt=""><figcaption></figcaption></figure>

#### Use Tag in Condition Step <a href="#use-tag-in-condition-step" id="use-tag-in-condition-step"></a>

Use [condition](https://help.flochat.ai/flow-builder/steps/condition-step) step to help you guide users with different tags to different steps.

<figure><img src="https://289455019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRaLazqQDW4JMiGe2iyKg%2Fuploads%2FvHkIBBCEa3qokI1gmbvh%2FCapture.PNG?alt=media&#x26;token=26e89be0-3150-4152-9bc6-94472d076f5b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://289455019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRaLazqQDW4JMiGe2iyKg%2Fuploads%2FKsqR81jh5gatx0gLs5hH%2FCapture.PNG?alt=media&#x26;token=46170ab7-9e36-433a-9a5f-0c6bd75a7501" alt=""><figcaption></figcaption></figure>

#### Use Tag in Live Chat <a href="#use-tag-in-live-chat" id="use-tag-in-live-chat"></a>

You can also manually add / remove / check tag for each user in "Live Chat" from the left sidebar.

<figure><img src="https://2396751579-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvtuqxyR50geqBaXbrxDh%2Fuploads%2FngWClYh2D7pa0YJLUfPf%2Fimage.png?alt=media&#x26;token=154c7226-2c02-442e-bc7d-b9efaebf4ccc" alt=""><figcaption></figcaption></figure>
